Zoya Tours Egypt Privacy Policy

This Privacy Policy governs websites and services operated by Zoya Tours Egypt, and all interactions you have with us via our website, e-mail, telephone, social media networks, booking forms, and travel services.

If you link to third-party sites or applications, this Privacy Policy does not govern these external sites and applications. Please refer to the respective privacy policies of third parties.

This Privacy Policy is incorporated into Zoya Tours Egypt's Terms and Conditions. To the maximum extent permitted by law, the disclaimers and limitations of liability of the Terms and Conditions apply to this Privacy Policy and any liability arising from the collection, use, disclosure or retention of your personal information.

Our Commitment to Your Privacy

At Zoya Tours Egypt (referred to as "Zoya Tours Egypt", "we", "our" or "us"), we respect the privacy and security of personal information in our custody or control. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information you provide us through our travel and tour services.

As a travel service provider, Zoya Tours Egypt collects, uses, and discloses the personal information of travelers, clients, travel agents, suppliers, and business partners (you) to offer travel services and customer support.

Zoya Tours Egypt adheres to globally recognized privacy principles including:

• Accountability
• Identifying purposes
• Consent
• Limiting collection
• Limiting use, disclosure, and retention
• Accuracy
• Safeguards
• Cookies and data collection
• Openness
• Choices and access
• Challenging compliance
• Updates to this Privacy Policy

1. ACCOUNTABILITY

Zoya Tours Egypt is accountable for all personal information within its custody or control. We require third party contractors, suppliers and service providers that process information on our behalf to maintain adequate protection standards of privacy.

We have appointed internal personnel to be responsible for oversight of Zoya Tours Egypt's compliance with this Privacy Policy and applicable laws.

2. IDENTIFYING PURPOSES

The main purposes for Zoya Tours Egypt's collection of personal information are:

Establishing and maintaining contact with travelers and clients

Responding to queries, booking requests and customer support requests

Providing travel and tour services such as tours, package holidays, accommodation reservations, transportation arrangements and other travel related services

Processing payments and issuing invoices

Understanding your personal preferences and special requirements, and your travel related preferences

Improving our services and website

Sending you newsletters, promotions, offers and marketing information (where allowed by law)

Conducting surveys, analysis and market research

Complying with all legal and regulatory requirements

Protecting ourselves from fraud and unauthorized transactions

3. CONSENT

To facilitate your travel arrangements, Zoya Tours Egypt may collect personal information such as:

• Full name
• Address
• E-mail address
• Phone number
• Passport information
• Visa information
• Emergency contact information
• Payment details
• Travel preferences
• Employment history (if relevant)

Sensitive personal information concerning travel preferences (e.g., dietary requirements, allergies, disability or medical needs) is only collected with your explicit consent for the purpose of assisting with your accommodation needs.

By submitting personal information, you agree to allow Zoya Tours Egypt to collect, use, and disclose it in accordance with this Privacy Policy.

Where you submit information concerning another individual, you attest that you have secured their permission to do so.

Third party travel suppliers will also collect and use personal information, which we may share with them for the purpose of making travel arrangements. This may include:

• Airlines
• Hotels
• Transportation companies
• Cruise companies
• Tour operators
• Visa processing agents
• Insurance companies

These providers may use personal information based on their respective privacy policies and local laws.

If you do not provide the requested personal information, we may not be able to arrange certain or all of your travel arrangements.

4. LIMITING COLLECTION

Zoya Tours Egypt collects personal information only to the extent necessary for the stated purposes set forth in this Privacy Policy.

Children Under 18

We do not knowingly collect or retain personal information from anyone under the age of 18 without parental or legal guardian consent. If we inadvertently learn of such information, we will immediately take steps to delete it in compliance with legal requirements.

5. LIMITING USE, DISCLOSURE, AND RETENTION

We use or disclose your personal information only for the purposes set out in this Privacy Policy, unless required or permitted by law.

We may disclose personal information to:

Service Providers and Suppliers: such as hotel, airline, car rental companies, payment processing agents, IT service providers, and other travel related service providers.

Travel agents and other third parties: to help arrange tours and/or provide travel related customer service and support.

Professional Advisors: such as our accountants, auditors, lawyers and insurance advisors, and financial institutions.

Law Enforcement Officials: as required, for example by law, regulation or court order; for the purpose of investigations; and to enforce our terms and conditions and other agreements.

Business Transactions: in the event of a sale or purchase, merger, acquisition, reorganization or sale of business assets.

We may use aggregated or anonymized data to facilitate our services and for analytical and statistical purposes.

6. ACCURACY

We take commercially reasonable measures to ensure that your personal information is accurate, complete, up-to-date, and relevant for the purpose of collection. However, we rely on our travelers and clients to maintain current and accurate records.

7. SAFEGUARDING INFORMATION

Protecting your personal information is a priority. Zoya Tours Egypt has in place commercially reasonable physical, technical and administrative measures to protect your personal information from unauthorized access, accidental loss or theft, use, disclosure, or destruction.

No system of internet transmission or storage is entirely secure. We cannot guarantee complete security.

8. COOKIES AND DATA COLLECTION

Our website uses cookies and other tracking technologies to improve the website's functionality and enhance your user experience. These may include:

Understanding traffic on our website

Remembering your preferences

Improving performance of our website

Delivering marketing content and advertisement to you

If you do not wish to use cookies, you can adjust your settings on your browser. Note that some features of our website may become unavailable to you.

Analytics

Our website may utilize third-party analytics services (e.g. Google Analytics) to obtain information about the behavior of website users.

Advertising

We may collaborate with advertising partners to show you advertisements and promotional content related to your travel interest, on various websites and online platforms.

9. OPENNESS

Zoya Tours Egypt will be open about its privacy practices and policies through this Privacy Policy.

If you have any questions or concerns about privacy, you may contact us at:

Zoya Tours Egypt Contact Page

10. CHOICES AND ACCESS

You can:

Opt-out from receiving promotional communications

Request access to the personal information collected about you

Request correction of any inaccurate personal information

Request deletion of personal information where allowed by law

You may unsubscribe from promotional e-mails by clicking the unsubscribe link in our e-mails. We may still send you important service-related and administrative information about your travel bookings.

11. CHALLENGING COMPLIANCE

We welcome any questions or concerns about our handling of personal information. You can contact us at:

Zoya Tours Egypt

We will try our best to investigate and resolve the concerns in accordance with applicable privacy laws.

12. UPDATING THIS PRIVACY POLICY

Zoya Tours Egypt reserves the right to update or modify this Privacy Policy. We will post any updates on this page.

Please visit this page regularly to remain aware of the Privacy Policy. Your continued use of our service following the posting of updates indicates your acceptance of the revised Privacy Policy.